Privacy Policy

Data processing controller

HISHKA d.o.o. (hereafter “we” or “hishka”)
Bolgarska 1, 2000 Maribor Slovenia EU
info@hishka.com
+386 40 505 097

The protection of your personal data is very important to us. We would therefore like to inform you in the following pages about the data collected during your visit and the purposes it is used for. Should you still have any queries about the handling of your personal data, please contact our data protection officer.

The ongoing further development of technology, changes in our services or the legal situation as well as other reasons can require adjustments of our data protection notice. We therefore reserve the right to change this data protection declaration at any time and ask you to regularly inform yourself about the current status.

Data Protection Officer
Natasa Persuh
info@natasapersuh.com

1. Basic Information on Data Handling

What is the legal basis for and purpose of the processing of personal data?

The legalbasis for processing personal data isthe legitimate interest of the company based on a customer relationship and/or the performance of a contract and/or consent.We will process your data because we have a contract with you through either

delivering your purchases from natasapersuh.com webstore or
by picking up & processing your secondhand items for sale, or
providing you with some other service you have requested.

We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

We use your personal data:

To provide an enjoyable webstore experience that makes buying effortless and helps you to find those products you like best
To deliver your purchases to you and to process related payments, returns and customer service
To pick up and proess your secondhand items for sale
To pay out sales earnings either on partner gift cards or directly to your bank account
To send you service messages by text or e-mail, such as order updates
To personalize your digital experience and to allow us to deliver the type of content about our products and services most relevant to you
To collect payments from you and make payments to you
To show you natasapersuh.com adverts when you browse the Internet and social media
To allow us to better service you in responding to your customer service requests
To send you newsletters when you subscribe

We use automated decision-making (inc. profiling) to identify yourprofile, online behavior, age, consumer habits and to personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you. We want to find out what you and other customers like andto develop our services.

2. Cookies

natasapersuh.com also collects personal data when visiting the website natasapersuh.com, through cookies, for the purposes of ensuring better functionality and user experience, security, smooth operation of websites or portals and counting users on the website or portal. natasapersuh.com uses the following cookies:

Mandatory cookies: they are essential and without them, an individual website or web portal owned or managed by natasapersuh.com will not function as it should. They are set when an individual submits a form, logs in or performs any interaction with the website by clicking on simple links.
Analytical cookies: with them, natasapersuh.com analyzes traffic on an individual website in order to improve the user experience. An individual accepts a cookie by clicking on a button on the website or by continuing to actively browse the website, which is done after receiving a cookie notification. An exact list of cookies can be found at the link.
Advertising cookies: are cookies of the partner services Sales Manago and Doubleclick.net. If the individual does not agree to their use, the cookies will not be installed, but it may happen that some interesting functions of the individual website will not be available. You can read more about the use of cookies at the link.
Social network cookies: Social network cookies enable sharing of website content on some social networks. Third-party plugins and tools used as cookies enable functionality, help analyze the frequency of visits and the way websites are used.

natasapersuh.com may process user location data in order to provide the service of enabling the correct operation and use of all functionalities in mobile and web applications: GPS coordinates (longitude, latitude), IP settings (location of the user’s browser or application), obtained with the user’s mobile device. natasapersuh.com processes location data in such a form that it cannot be associated with a specific or identifiable person, or based on the user’s prior consent. When requesting consent, natasapersuh.com informs users about the possibility of refusing consent, the type of data that will be processed, the purpose and duration of such processing, and the possibility of transmitting this location data to a third party for the purpose of providing a value-added service. The user can manage their consent/withdrawal of consent regarding the use of location data upon each connection to the network or for each transmission of communication, either in the application itself or in the “location services” settings of the mobile device. This may disable the functionality that uses such data, but other application options that are not related to location data are still available.

3. Data that we process on our website?

We collect the following personal data:

Basic information*: your given name and surname Contact information*:email address, phone number and shipping and billing addresses
Payment details* for processing your purchase orders and possible returns
Bank account* (IBAN) if you have sent items for sale and have chosen to obtain remittances directly to your bank account
Possible direct marketing prohibitions and consents
Information regarding the customer relationship and contract: information of past and existing orders and sales, items sent by you for sale at natasapersuh.com and any details & transactions thereof, call recordings, correspondence with you and other contacts, cookies and information associated with them, as well as any other information you voluntarily provide
Data on your shopping habits and the pages and products you view and interact with upon visiting our website

Providing the information marked with a star is a prerequisite for our contractual relationship and/or customer relationship. We cannot deliver the product and/or service without the necessary information.

If you register for an natasapersuh account, we collect your name, email address, password, country, day and month of birth and additional information regarding your favourite designers and your marketing preferences.

If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift – we will collect and process the personal data required to enable the transaction such as the name, delivery address and other contact details that you have given to us and we process this data on behalf of you. If you are receiving an item as a gift, we will process your data only to complete the gift request and our contractual obligations.

4. Where do we receive information?

We collect your personal data from you when you place an order, send in items for sale, call our Customer Service, sign up for our marketing communications, order seller information, browse our website or use any other services offered by our website www.natasapersuh.com

We use “cookies” to collect information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from the service and stored on your computer’s hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For the purposes described in this privacy notice, personal data may also be collected and updated from publicly available sources and based on information received from authorities or other third parties within the limits of the applicable laws and regulations. Data updating of this kind is performed manually or by automated means.

5. Data disclosure or transfer outside of EU or EEA?

We do not sell, trade, or otherwise disclose to outside parties your personally identifiable information. However we use subcontractors that process personal data on behalf of and for us such as service hostingpartners and other parties who assist us in operating our service, conducting our business, or servicing you, such as:

Payment service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, marketing plarforms & services, advertising partners and website hosts who help us run our business
natasapersuh.com gift card partners
Credit reference agencies, law enforcement and fraud prevention agencies
Companies approved by you, such as social media sites.
We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Some of our subcontractors may be based in non-EU countries. Where this is the case, we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses.

6. Data protection and retention

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Transport Layer Security (TLS) security protocol. Likewise, the entire browsing experience on our webstore is protected by the same security protocol (as indicated by the url beginning with https://). Only those of our employees, who on behalf of their work are entitled to process customer data, are entitled to use a system containing personal data. We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing.

We regularly assess the need for data retention in light of the applicable legislation. In addition, we take reasonable measures to ensure that the personal data we have is not incompatible, obsolete or inaccurate considering the purpose of the processing. We rectify or delete such information without delay.

7. Customer rights as data owners(subjects)

As a data subject you have the right to:

Know what personal data of yours we are processing, where that data came from and how we are using that data
Ask us to update, correct or supplement the data we hold about you
Withdraw consent for processing for a specified purpose
Ask us to delete or erase your data from our systems
Limit or oppose our processing of your data
Object to processing at any time free of charge, including profiling in so far as it relates to direct marketing
Where processing is based on your consent or commission, ask us to supply the personal data we hold about you in an easily readable electronic format, or transfer that data direct to a third party nominated by you
For specific personal reasons, you also have the right to object to profiling and other processing operations, when the processing of your data is based on our legitimate interest. In connection with your request, you will need to identify the specific situation, based on which you object to the processing. We can refuse the request of objection only on legal grounds.

8. Changes in the Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.